Terms and Conditions of Use
By accessing or using any of the Internet properties of BIOTE MEDICAL, LLC, its parents, affiliates and related entities (collectively, “Biote®”, “us”, “we”, or “our”) including, without limitation, the www.biote.com website, and other Biote® owned or controlled websites and their associated mobile sites and Biote® mobile apps (collectively, our “Sites”), you agree to be bound by these Terms and Conditions of Use (the “Terms” or “Terms and Conditions”). Please read these Terms carefully before using the Sites. Your access to and use of the Sites is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Sites. If you disagree with any part of the Terms, then you do not have permission to access the Sites.
Intellectual Property Rights
All copyright, trademarks, design rights, patents, and other intellectual property rights (registered and unregistered) in and on the Sites belong to Biote®. The Sites are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Biote®. Nothing in these Terms grants you a right or license to use any trademark, design right, or copyright owned or controlled by Biote®.
Links to Other Web Sites
Our Sites may contain links to third-party web sites or services that are not owned or controlled by us. Biote® has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Biote® shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your access to the Sites immediately, without prior notice or liability, in our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Biote® and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, but not limited to, attorneys’ fees), resulting from or arising out of a) your use and access of the Sites, or b) a breach of these Terms.
Limitation of Liability
In no event shall Biote®, nor its directors, employees, partners, agents, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Sites; (ii) any conduct or content of any third party on the Sites; (iii) any content obtained from the Sites; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Sites is at your sole risk. The Sites are provided on an “AS IS” and “AS AVAILABLE” basis. The Sites are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Biote® does not warrant that a) the Sites will function uninterrupted, secure or be available at any particular time or location; b) any errors or defects will be corrected; c) the Sites are free of viruses or other harmful components; or d) the results of using the Sites will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms and all matters regarding your use of the Sites shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined in our sole discretion.
By continuing to access or use our Sites after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Sites.
Product Orders & Subscriptions
By placing an order and enrolling in our subscription program, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
When you purchase product(s) on patients.shopbiote.com and enroll in our subscription program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time, as well as your shipping address and payment method.
Biote reserves the right to change subscription plan benefits at any time in its sole discretion. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.
When you place your initial order for a product and enroll in our subscription program, you will receive an email that your subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.
For subsequent orders of products included in your subscription, you can edit or cancel your order up to 3 days preceding your designated ship date. If you do not cancel, your order will be authorized, and a credit card authorization hold will be placed on the payment method used to create your subscription or updated payment method you may provide.
Biote will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method.
The charge for each subscription item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your subscription order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your subscription order.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via your online account.
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the patients.shopbiote.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Your participation in the subscription program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without our authorization. All returns are subject to the patients.shopbiote.com Return Policy. Void where prohibited.
If you have any questions or concerns regarding these Terms and Conditions or the Sites, please contact us.