WELCOME TO THE BIOTE PRACTICE ACCELERATOR!
FREQUENTLY ASKED QUESTIONS
Q: I have multiple locations. Do I have to sign up each one individually?
A: Yes. Each clinic must be signed up separately with separate budgets for each. Multiple locations can have the same name but each location will be identified by a unique address. You can sign up an additional location here.
Q: When does my program begin?
A: If you sign up before the 21st of the month, your program will start on the 1st of the very next month! However, if you sign up after the 21st, your program will not begin until the 1st of the following month.
Q: How do I change my program level?
A: After your 3-month minimum commitment, you can change your program level at any time. You will need to submit your request via email to [email protected].
Q: How can I track the results of my program?
A: You will receive a link to your real-time campaign performance reporting dashboard 3-4 weeks after your campaign is launched. This dashboard will remain live and active as long as your account and campaigns are active.
Q: What if I have billing questions?
A: Please contact us at [email protected] with any billing questions you may have.
Q: What if I have account changes?
A: Any changes to the clinic’s information (e.g., clinic, name, clinic address, phone number, email, etc.) must be made prior to the 21st of the month to take effect the following month. All change requests must be sent to [email protected].